Athar AI respects your privacy and is committed to protecting the personal data you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, use our services, or interact with the automation and communication systems we provide.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Athar AI provides AI-powered automation services that help businesses manage communication, respond to customer enquiries, capture leads, and automate repetitive tasks across channels such as WhatsApp, Instagram, Facebook, Telegram and their website.
In this Privacy Policy, “Athar AI”, “we”, “us” or “our” refers to the Athar AI service, and “you” refers to any individual or business that visits our website, contacts us, or uses our services.
For any question about this Privacy Policy, contact us at AtharAi.jo@gmail.com.
2. Information We Collect
We may collect the following categories of information:
- Information you provide directly: your name, business name, email address, phone number, WhatsApp number, business type, and any information you submit through forms, chat, email or during onboarding.
- Information collected automatically: IP address, browser and device information, pages visited, time on page, referring URLs, and similar technical data collected through cookies and similar technologies.
- Communication data: messages, enquiries and interactions you have with us, or through systems we operate on behalf of a client business.
- Business content: service lists, prices, policies, FAQs and other content you provide so that automation can be configured for your business.
- Billing information: where a paid subscription applies, the billing details needed to process payment. Payments are handled by third-party payment providers, and we do not store full payment card details.
3. How We Use Information
We use the information we collect to:
- provide, operate and maintain our services;
- configure, train and improve the automation systems built for your business;
- respond to enquiries, provide support and communicate with you;
- process subscriptions, billing and related administrative tasks;
- improve our website, services and user experience;
- comply with legal obligations and enforce our agreements.
We do not sell your personal information.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on the following: your consent; the performance of a contract with you; our legitimate business interests, such as operating, securing and improving our services; and compliance with legal obligations to which we are subject.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before the withdrawal.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, measure traffic, and understand how visitors use our pages.
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.
6. Sharing of Information
We do not sell or rent personal information. We may share information in the following limited circumstances:
- with service providers and processors who help us operate our services, such as hosting, messaging and payment providers, under contractual obligations of confidentiality;
- with a client business, where the data relates to automation we operate on that business's behalf;
- with professional advisers, regulators, courts or law enforcement where required by law or necessary to protect our rights;
- with a successor entity in connection with a merger, acquisition or sale of assets, where information may be transferred as part of that transaction.
7. Data Retention
We retain personal information for as long as it is needed to provide our services, meet contractual and legal requirements, resolve disputes and enforce our agreements. When information is no longer needed, we delete it or anonymise it.
Records relating to billing and tax obligations may be retained longer where the law requires it.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These include access controls, secure transmission, and limiting access to information to those who need it.
No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by applicable law.
9. International Data Transfers
We may store and process information on servers located outside Jordan, including through third-party service providers. Where information is transferred internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection.
10. Your Rights
Subject to applicable law, you may have the right to:
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete data that is no longer needed;
- object to, or ask us to restrict, certain processing;
- request a copy of your data in a portable format;
- withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at AtharAi.jo@gmail.com. We may need to verify your identity before acting on a request, and we aim to respond within the period required by applicable law.
11. Children's Privacy
Our services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
12. Third-Party Links and Services
Our website and services may link to, or integrate with, third-party platforms such as WhatsApp, Instagram, Facebook or Telegram. We are not responsible for the privacy practices of those platforms, and we encourage you to review their own privacy policies.
13. AI-Generated Content and Automated Processing
Athar AI uses artificial intelligence to generate replies and to handle routine communication. Automated responses may be based on the information a business provides about its services, prices and policies. Replies are generated automatically and may occasionally be inaccurate; where a conversation requires human judgement, it can be handed over to a person.
We use conversation data to operate and improve the automation for the business it belongs to. We do not use one client's conversation data to train automation for another client.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website or services after an update means you accept the revised policy.
15. Contact Us
For questions, requests or complaints about this Privacy Policy or how we handle personal data, contact us at AtharAi.jo@gmail.com.
16. Governing Law
This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Any dispute arising from it is subject to the jurisdiction of the competent courts of Jordan.